ORDERING

 

Please proofread your order carefully before submitting.  While we make every effort to proofread your order for spelling and grammar, we cannot guarantee that we will catch all errors.  It is not possible for us to confirm spelling of names and locations, or accuracy of addresses and dates.  While we cannot be responsible for errors that customers send us, if an error has occurred due to our staff or printers, we will be more then happy to reprint the incorrect items at no cost to you. 

 

ORDERING QUINCEANERA INVITATIONS

 

As we do not have anyone on staff who speaks or reads fluent Spanish, we are unable to proof read your Quinceanera invitation for accuracy.   Customers are responsible for all wording for Quinceanera invitations and any items written in Spanish.

 

CHANGES OR CANCELLATIONS

 

If you need to make changes to, or cancel, your order, please contact us within 2 hours of submitting your order.  Once your order has been put into production it isn’t always possible to make a change, or to cancel, your personalized order.  If you need to make a change to a personalized order, please submit this in writing to us via email at invitations@toinvite.com, or via fax at 1-253-859-9530.  Putting your request in writing will avoid any misinterpretations.

 

Non-personalized items can be changed or cancelled at any time, if they have not been shipped. 

 

RETURNS

 

Your satisfaction is our #1 priority.  If your non-personalized order has already been received, and you are not satisfied with the item, you may return for refund, replacement or credit within ten (10) days of delivery.  All items must be returned in their original condition and packaging.  There will be a $10 handling and restocking fee for any returned items.  Prior to returning your non-personalized items, please contact us for a Return Authorization Number. 

 

If your personalized order should contain an error that was caused by our staff or printer, we will be happy to reprint the order at no cost to you.  If the mistake is a customer error, the customer is responsible for costs to reprint the order, in addition to the shipping costs of the reprint.